ServiceNow Business Analyst/Developer

Who we are

Technuf, LLC is a Maryland based SBA certified 8(a) small business company providing leading-edge and proven technologies, industry vertical domain expertise and highly skilled and motivated professionals to achieve our customers’ mission critical business needs.

What we’re looking for

Technuf is seeking a skilled and experienced ServiceNow Business Analyst/Developer.

Job Description

Responsibilities

1. Transition-In Responsibilities

   The Contractor shall:

   1. Participate in onboarding sessions with the IAM Program Manager, ITD Technical Teams, and ServiceNow administrators.
   2. Review existing IAM processes, access request procedures, and ServiceNow configurations relevant to IAM.
   3. Conduct knowledge transfer sessions to understand the current-state ServiceNow environment and related IT Service Management (ITSM) processes.
   4. Develop a plan outlining activities, timelines, roles, and expectations.
2. ServiceNow Workflow Design & Configuration

   The Contractor shall:

   1. Conduct requirement gathering activities with business units, ITD technical teams, and IAM stakeholders.
   2. Facilitate working sessions to document functional and technical requirements.
   3. Translate business requirements into detailed process flows.
3. Integration & Coordination Support

   The Contractor shall:

   1. Coordinate with IAM technical resources to align ServiceNow workflows with Microsoft Entra ID, Active Directory, and Adaxes.
   2. Collaborate with ITSM, security, and application teams to ensure seamless workflow execution.
4. Testing, Implementation, and Optimization

   The Contractor shall:

   1. Support user acceptance testing (UAT) of developed ServiceNow workflows.
   2. Troubleshoot workflow issues and implement fixes/enhancements.
   3. Assist with production deployment and support.
5. Reporting and Documentation

   The Contractor shall:

   1. Develop and maintain documentation for ServiceNow configurations, workflows, and related processes.
   2. Provide clear implementation and operational documentation for State staff.
   3. Participate in knowledge transfer activities to ensure workflows can be maintained by internal teams.
   4. Deliver written reports, status updates, and documentation as required by the IAM Program Manager.

Requirements

The candidate shall have a minimum of five (5) years of experience providing professional services that include IT business analysis and the design, configuration, and implementation of workflows within ServiceNow, including at least one (1) engagement supporting identity or access management. Experience must include:

• Experience in requirements gathering, documentation, and implementation support for IT or security-related systems.
• Experience configuring and developing workflows within ServiceNow.
• Experience supporting workflows related to identity, access requests, onboarding/offboarding, or security-related processes.
• Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) ServiceNow certification.

The candidate shall provide a resume as well as a minimum of two (2) references that are able to attest to the Personnel Minimum required experience.

Education

Graduation from an accredited college or university with a bachelor’s degree.

Interview

Please note that both remote and in-person interviews may be required for this opportunity.

Location

This is an on-site position based in Montgomery County, MD.