Technuf » Aphelia Collaboration

Aphelia Collaboration System is a highly scalable and reliable mobile based intelligent dispatch and resource management system for the utility and energy sectors.

It is a delegation, collaboration and communication platform for a highly distributed mobile workforce. Through seamless integration of audio, video , chat and geo-location services it helps increase workforce productivity.

Real-time

Real-time Alerts are used as a medium for communicating problems that require resolution.

Job Assignment and Collaboration via Video, Voice or Text

Dispatchers assign Jobs to Field Workers, who resolve the issue through collaboration with colleagues and experts via text, voice and video communication offered by the platform.

Jobs as Units

Jobs are units of work designed to address a particular Alert.

Real-time Monitoring and Prioritization

Administrators ensure the stability of the overall system through real-time monitoring and administrative functions.

Role Assignments

Site Supervisors ensure that Jobs are completed. Managers assign roles to the Field Workers.

Expertise, Availability and Proximity Filters

Remote experts and Field Technicians can be found based on expertise, availability and proximity to target location.

What is Aphelia

A rich mobile interface shown here is part of the Aphelia Collaboration System (ACS). It integrates cell phones, WIFI and radio technologies to provide collaboration across the organization. It integrates with the Cisco Instant Connect PTT solution, to provide radio interoperability and wider communications reach.

Aphelia Collaboration System

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Comprehensive Workflow
Dispatcher
Dispatcher Log In

Dispatcher/Supervisor logs on
to the system

[either from Android Tablet
or Mobile Phone]
Main Menu

The main menu comprises of
all the basic functionality that is
required to the supervisor or
dispatcher to collaborate with his
colleagues and field workers.

Alerts of the day
Alerts of the day

As the first order of business,
the dispatcher may view all the
alerts that are unresolved.
Based on this list, he may
assign and prioritize the duties
of fieldworkers.
Job Assignment

The dispatcher or supervisor creates
a job from an Alert.
Job Tasks
and Sub-tasks

Add a Job Task.
A job can have sub-tasks.

Job Task detail
form

Such modularization ensures
efficiency.

Adding Job Task
details

The details will directly be conveyed to
the designated field-worker.
The details will directly be conveyed to
the designated field-worker.

Review New
Job detail

Confirmation for
new Job creation

Final confirmation before dispatch.

Assign to Field
Worker

Click on the bus driver (in this example)
to assign the job.
Field Worker
Field Worker
Log in

Field Worker logs on to the system
using his/her credentials.
Main Menu for
the Field Worker

The initial menu that presents the field worker
with all the tools to organize his tasks and
collaborate with peers and/or supervisors.

Field Worker having a new job
waiting for him/her to do
Field Worker's
Jobs List

Field Worker looks at his/her
assigned job in detail
Tracking Job
Location

Field Worker looking at
the map of the job location
On the job

Field Worker/Bus Driver
performs the job
which can be monitored by
the dispatcher/supervisor.

Complete the job or
consult with dispatcher
Chat Function

Bus Driver (Field Worker)
clicks on Chat to text with
the dispatcher.

Click to chat
with dispatcher
Peer
Collaboration

Field Workers having a conversation
related to the job. This may include
all necessary personnel.
Real-time
Collaboration
with Supervisor
and/or Peers

Field Worker can collaborate with
the supervisor and/or
other remote field worker/SME in
real time video

Field Worker clicks
on this icon for
real time video
streaming
Video
Streaming

Bus Driver (Field Worker) having
a conversation with the
Supervisor/Dispatcher related
to the job using Real time Video.

End Video
Push-to-talk (PTT)
conversation
(IPICS)

Field Worker can collaborate with
the supervisor and/or
other remote field worker/SME in
real time video

Dispatch to join in an
Audio Channel (PTT)
to talk to the
supervisor/another
field worker or
a talk-group
Push-to-Talk
(PTT) Console

Bus Driver (Field Worker) talking
to another field worker or
the dispatcher via IPICS PTT Channel
Thank You

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Technuf

Comprehensive dispatching and job management system
Integrates with mobile devices, PCs, laptops and radios
Integrates with IPICS (IP Interoperability & Collaboration System)

Highly Scalable, Reliable & Cost Effective - built on the most secure API
Real-time and historical visibility into the field operation
Empowers field workers - using real-time communication over video, text or voice